Privacy Policy

1. Introduction

Easy Appliance Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

Easy Appliance Repair provides appliance repair services in Mattoon, IL and surrounding areas. Our business is located at 212 Broadway Ave, Mattoon, IL 61938.

2. Information We Collect

Personal Information

We may collect the following personal information when you request our services, contact us, or use our website:

• Name
• Home address
• Email address
• Phone number
• Service history with our company
• Information about your appliances (make, model, serial number)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring website

We collect this information using cookies and similar technologies to improve our website and services.

3. How We Use Your Information

We use your personal information to:

• Provide appliance repair services
• Schedule service appointments
• Communicate about your service request
• Process payments
• Send service reminders and follow-ups
• Improve our services and website
• Respond to your questions or concerns

We may also use your information in an aggregated, non-personally identifiable form for analytical purposes.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (payment processors, scheduling software, etc.)
• Manufacturers when necessary for warranty claims or parts ordering
• Legal authorities when required by law or to protect our rights

Any third parties with access to your information are required to protect it in a manner consistent with this Privacy Policy.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you (we may charge a reasonable fee for this service)
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• File a complaint with the appropriate data protection authority

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.